Oakwood Annapolis Hospital
Every hospital helps and cares for patients in a many different ways and some even specialize in certain ages and certain things. Oakwood Annapolis Hospital specializes in you and looks out for the quality in patients for care and safety since 1957. Oakwood provides quality management, and proper procedures in risk management. Providing and delivering the mission in excellence in care, healing and health to people and communities. ("Oakwood Annapolis Hospital", 1996-2012).
What and who is Oakwood Annapolis Hospital?
Oakwood Annapolis hospital is designed to help provide all-inclusive care for ill and severe wounded patients. It is state approved by Michigan and the one in the area for the cities Westland, Romulus, Wayne, Garden City, and Inkster that provides such great care. It ranks 26th in Michigan and for the Detroit metro area it ranks 21st. It has been open since 1957 providing 221 beds for patients with full services helping and leading to the community quality healthcare. They provide free TV, phone and internet services for the patients. As well technology that is state-of-the-art for over 50 years. This organization has a great set of team members that offers a variety of services like surgical, radiology, laboratory, 24-hour emergency care, birthing center with private rooms like suites and rehabilitation ("Oakwood Annapolis Hospital", 1996-2012).
Risk and quality management in health care
Risk management
According to Carroll (2009), Risk management was put into pay in organizations for the safety of the employees and the patients. This was put in action in the mid 1970’s amongst healthcare organizations in response for a risk management plan for protection from claim cost, premiums from insurance and insures from the market from medical professional liability of witnesses from the exit of this (Carroll, 2009). It is focused on risk that could be allied with unintended liabilities from any type of injuries that could be faced in a health facility including accidental like medical error. This focuses on the professional liability, enterprise risk management, chief risk offers and patient safety with ambulatory care. Risk management looks in the best interest for the organization assets and potential loses focusing in Communication, Visibility, Coordination, and Authority.
Quality Management
Quality management focuses on ways to improving and evolving the organization. By creating a strategic plan from key elements, with the best leadership to run and operate the company with quality council. Quality management can help by having personal and training programs available for learning and reeducating employees. There is always ways to learn by creating a fountain of opportunities to improve team formation and support from fellow employees for redesign and analysis (Sollecito, W. A. Johnson, J.K (2013).
Key concepts of risk, and quality management in Oakwood
Key concepts for risk and quality management inside Oakwood is that Patients come first and Oakwood set into play a Ethics and compliance program which help to enforce the safety of patients by having safety officers and risk managers. This implied to make sure all patient information was accurate and making sure that the obligations where held by physicians. This help to ensure ethical standards and by making sure that all employees were obeying by applicable laws and regulations ("Oakwood Annapolis Hospital", 1996-2012).
Steps the organization may take to identify and manage their risks
Oakwood follows by a concept called CREDO which stand for Compassion: Not allowing interpersonal issues with the care of patients. Respect: By not allowing or accepting any illegal fraudulent behavior but not tolerating or even considering this to happen in the work place. Excellence: By taking that extra step and making sure no personal information is exposed from improper disclosure by practicing confidential business. Diversity: Be able to communicate in with patients by assisting in communication barriers. Ownership: Be able to handle conflict of interest by disengaging in a decision if engagement might be existent. This was set into place at Oakwood to help protect coworkers and the confidentiality of the patients. This helps the employees to do their jobs with integrity. This helps employees to also have resources when a question may arise. Oakwood Credo provides guidelines within the workplace to provide a safe, fair and honest work environment ("Rooted In Integrity", 2010).
\Three typical or actual risks in the organization. How the risks might negatively affect the quality
Some actual risk that could take place within Oakwood hospital is the risk of medical complications, like cause of infection. There is the case of human errors like someone injecting the wrong drug or dosage of a medication. Even someone could enter in the wrong information into system. It is important that gloves are change between patients and before leaving a room or area that could cause the spread of disease or infection. This could lead to the spread of disease or other complications for not only the patient but others. The Oakwood organization code of conduct confides of the hospital walls (Griffin, 2005-2012).
Three internal and external factors that influence quality outcomes in the organization. How these factors might negatively affect quality outcomes for the organization.
Some factors that could influence outcomes within the organization internally could be operational plans, personal plans and finance plans within the company. The external quality factor that could affect outcomes within Oakwood hospital would be the marketing plans. It is good to put these in order. Oakwood has a set financial plan by budgeting, and strategizing. Setting a personal plan for Oakwood by setting objectives, then making sure all operational plans are running smoothly by making sure all task are taken care of and following Oakwood policy and regulations. (Sollecito, W.A. Johnson, J.K (2013).
Then by maintaining a relations ship with their suppliers and subcontractors in the market place helps for beneficial goals. They conduct their affairs in applicable law and regulations with integrity Oakwood provides high customer service consolidations and standards, with cost reduction. ("Rooted in Integrity", 2010).If Oakwood did not comply with the rules and regulations that would not be in operation conditions and would be shut down. There would be no operations to be set if there were no plans set, and no finances available to run and operate the organization. Oakwood need these things and organizations have to have finances and marketing or there is no organization.
Outline at least three of the organization’s long-term goals and at least three short-term goals.
Oakwood wants to be known as the place to go and be when in need of help. They want patients to see that they are known and will come first in their hands from word of mouth marketing. They want to continue to grow and expand. They are going to continue to use quality and effective services where patients and safety are coming first.
Identify at least three fundamental risks and quality management policies that should be implemented and how they will influence health outcomes.
Oakwood uses a number of safety rules and regulations applied to stay safe and educated. They make you feel like your right at home offering free services like the internet, phone, and TV to make you feel more welcome and at home allowing you to save money at your stay at the hospital. There could be medical error mistakes do happen but at Oakwood they look in the patients interest. It never hurts to double check and get second options from another doctor within they are willing to work with you.
The relationship between risk management and quality management in the organization and how these two disciplines complement each other.
If or when an issues may arise Oakwood’s discipline team business practices and compliance with take further corrective action depending on the issue addressed. If in need of action recommendations in education they will take the proper action to get the employee the proper training and continue education when mandatory. All health employees are assigned to a Healthstream program which does apply education through the hospital and all of the codes regulations and laws. The program requires test to make sure the employee understand what they read with in the health stream system. It is very useful and educational.
Closing
Oakwood not only is using numerous mechanisms to asses’ effectiveness, and compliance, but always continues finding external citations by monitoring security concerns and citations for privacy. Oakwood is an ongoing business for measuring effectives with its continuous external audits within and from management’s response in all areas. Oakwood is keeping things together, and on top with the best quality and risk management teams. They will continue to specialize in patient care and making patients first ("Rooted in Integrity", 2010).
References
Oakwood Annapolis Hospital. (1996-2012). Retrieved from https://www.oakwood.org/oakwood-annapolis-hospital
Carroll, R. L. (2009). Risk Management Handbook for health care organization. San Francisco, CA: Jossey-Bass.
Sollecito, W. A. Johnson, J.K (2013). Continuous Quality Improvement in Health Care (4th ed.).
Burlington, MA: Jones & Bartlet Learning
Rooted in Integrity. (2010). Retrieved from http://www.oakwood.org/upload/docs/Code-of-
Conduct.pd
Griffin, R. (2005-2012). Common Problems Patients Face in the Hospital. Retrieved from
http://www.webmd.com/a-to-z-guides/features/before-surgery-your-top-six-hospital-risks